Frequently Asked Questions
How does SpamSonite work?
All it takes to secure your email through SpamSonite’s Managed Email Security Service is a simple change of your MX records. Once changed, your email passes through our system where genuine messages are passed onto you, and junk messages are quarantined before entering your network. The process of setting up SpamSonite is as simple as 1, 2, 3; however, if you get confused along the way our Help Desk would be more than happy to assist.
Do I have to install any software or hardware?
Our services require no hardware to buy and no software to install. With a simple change of your domain(s) MX records, your mail is routed through our servers, filtered, and the good messages are then passed on through to your network. The entire filtering process typically takes less than a second.
Does SpamSonite read my email messages?
SpamSonite will conduct a scan of each email to ensure that potential viruses are quarantined; all-the-while keeping personal information safe and protected.
Why use a hosted solution when products are available off-the-shelf?
SpamSonite will save you and your company money. All of our upgrades are performed in-house, and never require you to purchase an upgrade license or add new hardware. Also, SpamSonite operates on a subscription basis; meaning there are no contracts, and you may cancel at any time. Another helpful aspect to hosted spam filtering is that it’s constantly managed to ensure that your filter is working properly. SpamSonite monitors the program 24x7. No need to have an internal employee support the product, we do all the support for you! The best part is it’s all included in the fee of the product!
How is email filtered? How does your hosted service protect against virus threats?
Through multiple intelligent filtering techniques each message is analyzed and scanned for dangerous content by the award-winning Kaspersky Labs anti-virus engine, this will give a 98% capture rate of all virus potential emails.
What happens to quarantined emails?
Quarantined emails are put into a separate folder. Users will receive a summary once per day (or at an interval of your choice), which lists the messages that have arrived in their quarantine since their last notification. With a single click, users can view and unjunk any message in the notification, as well as instantly login to manage their preferences.
What is Whitelisting and Blacklisting?
This feature allows users to quickly add an email address or an entire domain name to their personal Whitelists for approved emails, likewise there is a Blacklists for unapproved email addresses and domains. This service ensures that you receive the messages you need, and only the messages you need.
Will it filter content in a language other than English?
Yes. SpamSonite has Foreign Language and Country Preferences which allow messages to be filtered according to the language in the message or by the country of origin. The user consol will also allow you to block entire countries if you need to avoid any spam from a particular region.
Do you offer a Free Trial?
Yes, we are so confident in our service and support that we are offering a 30 DAY RISK FREE TRIAL with no obligation. Just cancel within 30 days and pay nothing.
How do I get started with SpamSonite?
1. Complete the “sign up form” online.
2. Review, sign, and fax back the signup packet you receive.
3. A welcome letter with instructions will then be sent to you.
4. Once your MX records are changed, the filtering begins.
5. You will receive an invoice during the trial period. If you would like to continue
the service, simply pay the invoice and filtering will continue.